FAQs & Knowledgebase Articles

GENERAL

QUESTION: How can I get my equipment to your hosting facilities?

ANSWER: You can either ship the equipment to us by any courier company or by prior arrangement you can bring and install the equipment. Prior to installing/sending your equipment to us we will issue you with your assigned IP address(es) so you can pre-configure your equipment. CyberLynk offers free racking and initial configuration of equipment for new customers.

QUESTION: How soon can you get my server online?

ANSWER: Your server will be online the same day it arrives with us.

QUESTION: What are your responsibilities if I choose to colocate with you?

ANSWER: Our responsibilities are: Power, Security and Network connectivity. Currently we are offering a 99.9% uptime guarantee on network connectivity and 100% security guarantee. CyberLynk also offer remote hands and in most cases you will not be charged.

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